Shipping & Returns

Welcome to Goahead Mall.

Thanks for shopping with us.

About shipping.

Standard Shipping Policy

(RESTRICTIONS MAY APPLY READ CAREFULLY)

Under normal circumstances, we do our best to ship most verified orders within 24 hours (except orders placed on weekends) after receiving your payment. UPS Ground shipments usually arrive within 6 business days; however, please allow up to 14 business days for delivery especially during peak seasons and severe weather conditions. We ship almost entirely via United Parcel Service (UPS) for domestic orders. Lightweight packages may be shipped via United States Postal Service (USPS). Unfortunately, customers are unable to specify the carrier of their choice. We ship worldwide to international destinations except for certain oversized items (i.e. cellos, drum sets and upright bass). International orders are shipped primarily by USPS.

Oversized items are excluded from this shipping policy; please see Oversized-Item Shipping Policy for oversized items.

All orders are subject to a 24 hour verification delay while we confirm your billing information with your financial institution. This is a necessary precaution to protect our customers from credit card fraud and identity theft. To avoid delay, please ensure that the billing address and phone number you provided matches what is on file with your financial institution.

We cannot ship orders on Saturdays and Sundays. Any order placed on Saturdays, Sundays or on a national holiday will be shipped on the next business day. Most Paypal instant payment orders, credit/debit card orders are shipped within 24 hours. Other forms of payment such as money orders, Paypal eCheck or personal checks are shipped once payment is received and cleared. For security purposes, all orders paid via personal checks are subject to a 10 business day delay.

On rare occasions we may face unforeseen delays shipping your order (i.e. large order volumes, weather conditions or circumstances beyond our control). We will notify you by phone or email if we determine your order will not ship by the timeframe as stated.

(UPS transit time is for reference only; delivery days may not be exact)

Expedited Shipping

We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. Expedited shipping rates are determined by weight and zone. To get an estimate or to upgrade your order to expedited shipping, please contact us at 1-201-852-3600.

PO Box Shipping

We cannot ship to PO Box destinations since we ship via UPS. Please provide a physical address for delivery.

APO/FPO Shipping

We can ship most items to APO/FPO destinations except heavyweight or oversized items such as drum sets, cellos and cello cases. APO/FPO destinations can only be shipped via USPS and may require additional handling charges.

Alaska, Hawaii, and US territories (Puerto Rico, Guam, US Virgin Island) can only be shipped via air services which require additional shipping charges. Please E-mail us.

International Shipping

Goaheadmall.com gladly accepts international orders; however, available products, shipping rates and fees will vary. Please contact us at 1-201-852-3600 or via email: info@goaheadmall.com for shipping estimates. We ship worldwide to international destinations except for certain oversized items (i.e. cellos, cello cases, drum sets). International orders are shipped primarily by USPS.

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (¡°Import Fees¡±). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

About Returns.

Standard Return Policy

If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (shipping charges are not refundable). A $69.99 restocking fee will incur for all returned cellos. Returned item must be in the original packaging and condition showing no signs of wear or abuse and complete with all collateral materials such as cases, straps, strings, care kits, free gift items, and any other materials that originally shipped with the instrument; otherwise the return will either be refused or a 20% restocking fee will be assessed.

Goaheadmall.com only accepts returns shipped within the first 30 days from delivery. All returned items of musical instrument must have a Return Authorization Number (¡°RMA Number¡±) on the outside of the package. Any items returned without a RMA Number may be refused. Obtain a RMA Number by calling 1-877-262-8880 (international 1-626-839-6601) or via email: info@goaheadmall.com . We recommend that you use a reliable carrier such as FedEx, UPS or DHL and insure your package when returning your item. Goaheadmall.com is not responsible for shipping damages for returns.

All returned items are inspected upon arrival at the Goaheadmall warehouse. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting these requirements, it may be refused or a restocking fee of up to 20% may be assessed.

You may expect to receive your refund within four (4) weeks of shipping your package back to us. Under normal circumstances you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our facility (up to 5 business days), and processing from bank, credit card company or through the mail if item was purchased with personal check or money order (5 business days). We issue refunds in the form of payment used to make your purchase except for money orders, Western Union, or wire transfers in which case you will receive a refund in the form of a company check.

Non-Returnable Items

We do not give refunds for the following items (these items may only be exchanged for the same product if defective):

accessories including but not limited to pegs, bows, bridges, shoulder rests, strings, reeds, tubes, earbuds, earplugs, cleaners, polishes, polishing cloths and cleaning kits. Software, cassettes, books, CDs, DVDs, and videos may be returned for store credit only if in sealed original packaging.

Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.

How to Return an Item

1. For musical instruments Call us at 1-877-262-8880 (international 1-626-839-6601) M-F 9am-6pm PST or via email: info@goaheadmall.com to obtain a RMA Number.

2. Write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped with the instrument and showing no signs of wear or use.

3. Ship the package back to us via a reliable carrier and must be post marked within the first 30 days from the day you received the package.

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.